Terms and Conditions

1.    Object and Scope

The present Terms and Conditions are intended to regulate the relationship between VASARI, S.L.U. (hereinafter, "VASARI" or "the Company"), a partnership with NRT L-705274-P and registered office at Avenida Meritxell, 14, of Andorra la Vella, and you (hereinafter "the Client"), regarding the transactions carried out through the website www.joyeriavasari.com.

The use of the website www.joyeriavasari.com, or placing an order through it, implies full acceptance of these conditions, which VASARI reserves the right to change at any time.

VASARI is a wholesaler and retailer of jewellery, watches, and silverware, which are sold online, or by any other means. VASARI is the official distributor in the Principality of Andorra of all commercial brands represented in this website. The Client can contact us on the phone: +376 80 74 75; or by sending an email to: andorra@joyeriavasari.com.

2.    Description of the Products

The description details of the products displayed on our website www.joyeriavasari.com are based on information and images belonging to VASARI (of which the Company reserves all rights of use) and / or information and images provided by VASARI suppliers.

Some items may appear larger or smaller than their actual size due to photographic techniques. Also, the tonalities of the colors may be subject to variations depending on the quality of the monitor on your computer.

In this regard VASARI cannot guarantee that the colors and sizes of the products that appear on your monitor are always true to reality. VASARI is not responsible for possible errors in the information or features of the products published.

3.    Product Availability

Products on this website are always updated according to stock. All product orders are subject to availability. If for reasons beyond our control or due to unforeseen errors VASARI were to publish a product which was not available and said product was acquired by the Customer, VASARI guarantees to offer the Customer the possibility to:

  • Reimburse any amount that has been paid without penalty via the same means by which it was made.
  • Replace with another model of equal quality and value available in stock with the consent of the Client.
  • If the possibility exists that the product will be available again, inform the Customer of the new delivery time.

4.    Purchase Process

The purchase process followed by the Client in this website www.joyeriavasari.com, is described in this clause in any of the following languages: Catalan, Spanish, French and English.

The items that the Client wishes to acquire must be selected and added to the shopping bag by clicking on the corresponding icon titled “Add to Cart”.

The shopping bag will contain the reference code of the selected item, along with its selected features (color, size, etc ...) and its corresponding price, excluding taxes and shipping costs.

In order to make a purchase, the system will require the Client’s personal data, which will then be incorporated into our database and treated in accordance with the provisions in our "Privacy Policy " which can be also reviewed in this document. The Customer may access at all times the information they supplied regarding their personal data and orders placed.

Once the item selection process has been completed, and before the last step of confirmation, a summary of the order will be presented to the Client identifying the item/s to be purchased, their price (taxes excluded), shipping costs (as per the selected shipping method), payment method, and the order's shipping information. All this information will be confirmed and approved by the Client by clicking on the button with the title 'Confirm Order.

Once the transaction has been confirmed, the order number will be communicated through the website itself, and an automatic email message confirming the order will be sent to the email address indicated by the Customer.

5.    Conditions for Placing Orders

The Client declares and guarantees to be of legal age, to act in good faith, and to not acquire products through www.joyeriavasari.com with the purpose of reselling them or engaging in any distribution that provides them with a commercial benefit.

If it were deemed that a false or fraudulent order has been placed, VASARI reserves the right to cancel it and refund the expense made by the Client without any penalty for VASARI.

By using this page, the Client agrees to provide the website’s requested data in a truthful and accurate manner, consenting that VASARI may use said information to contact the Customer if necessary. If the Client does not provide all the information, the order will not be processed.

6.    Price and Shipping Costs

The prices of the products presented in www.joyeriavasari.com include the general indirect tax applicable in the Principality of Andorra.

Nonwithstanding the above mentioned statement, the Customer must pay the taxes or fees relevant to the laws applicable in the shipping destination. Prices do not include shipping costs, which will vary depending on the selected shipping method:

Pick up at store: No expenses.
Principality of Andorra: € 10.
Spain: € 10.
European Community: € 100.
Outside the European Community: Please consult us.

For orders over € 1,000 shipping costs will be free.

All international shipments will be accompanied by an import / export declaration for customs’ authorities. This document reflects the total amount of the order.

VASARI is not responsible for possible errors in the prices of published items. In the event of an error in the final price of any of the exhibited items, VASARI guarantees to inform the Customer, as soon as possible, of the new sales price, offering the affected Customer the possibility to reconfirm the order, or the possibility of giving up the purchase altogether.

If it were not possible to contact the Customer, the order will proceed to be cancelled and the amount of the erroneous price paid will be refunded. VASARI will not be obligated to supply the Customer with any products at a incorrect lower price even if the order was initially confirmed.

Prices of the articles published on the website are subject to variations at our discretion. These changes, however, except in the event of price errors as stated above, will not affect orders that have already been confirmed.

7.    Payment Methods

VASARI offers customers a secure telematic payment gateway for credit and debit cards (Visa, Mastercard, Visa Electron and analog cards) offered by the bank Crèdit Andorrà.

By authorizing the payment, the Client is confirming that the credit or debit card is their ownership. Credit cards will be subject to checks and authorizations by their issuer, so if said entity does not authorize payment, VASARI will not be responsible for delivery delays or cancellations caused by an unauthorized transaction.

Nonetheless, VASARI guarantees not to store sensitive information such as card numbers or authentication codes.

The possibility of payment through bank transfer or deposit is also offered under special conditions. In this case, VASARI reserves the right to delay shipping the order items until the necessary funds and guarantees have been received.

8.    Shipping Policy

1.    Delivery times.

Once the purchase has been confirmed, delivery times will not exceed 72 hours for shipments within the Principality of Andorra.

For deliveries outside the Principality of Andorra, the items will be shipped through an international courier company and will be delivered within approximately 15 business days of the order’s confirmation date.

VASARI is not responsible for delivery delays due the items being held at customs. Delivery delays will entitle the Customer to cancel the order with a refund of the amounts paid, but in no case will it imply any compensation.

The Customer should contact VASARI if after 5 working days from the order confirmation date the Customer has not yet agreed on a delivery date with the shipping company. If the Customer does not contact VASARI to agree on a delivery time, the shipping company will then proceed to return the shipment to the origin, and the Customer will be responsible for the management expenses associated with shipment and return.

2.    Store Pick Up

Orders can also be picked up at our VASARI jewellery store located at:
Meritxell Avenue, 14 - Andorra la Vella. Tel. +376 80 74 75

In order to access Vasari’s store pick up service, the Customer must have selected that option during the purchase process and must comply with delivery times indicated by email.

The Client must go in person and identify themselves with a valid original ID or passport as well as show proof of purchase.

3.    Delivery Diligence

All deliveries will be accompanied by a photograph of the product taken by VASARI at the time of packaging the product. The Customer agrees to check the good condition of the shipment at the time of delivery to the carrier and must point out on the delivery note any anomalies detected (breakage of security labels, external shocks, humidity, etc ...)The Customer has the right to reject the delivery should anything not be in order.

The Customer must inform VASARI of any incidents in the delivery by email: andorra@joyeriavasari.com.

The order will be deemed rightfully completed and fully delivered at the moment in which the Customer acquires material possession of the product. This will be confirmed by signing the order reception at the agreed shipping address, unless the order if it is not "Store Pick Up".

9.    Return Policy

The Customer has the right to return an order within a period of 14 calendar days from its delivery date.

To make a refund, the Customer must contact VASARI by sending an email to andorra@joyeriavasari.com.

Returns must be sent under the responsibility and charge of the buyer (who will bear the shipping costs) or delivered personally to our VASARI store, located at Avenida Meritxell, 14, Andorra la Vella.

The items must be in perfect condition, with the original security seal intact, and in its original packaging. In no event will the return of special or customized orders be possible.

Once VASARI verifies that the returned products meet the requirements of authenticity and required status, the payment reimbursement will be made by the same method in which the purchase was made, within 15 working days of receipt of the product. Shipping costs will not be refunded.

10.    Warranty

In accordance to the provisions of Law 13/2013 of June 13 on Effective Competition and Consumer Protection, all items offered on www.joyeriavasari.com have a legal warranty of 2 years.

The Client must notify any incidents due to manufacturing defects within two (2) months from the date they become aware of said defects.

If the manufacturer brand of the acquired product checks and confirms the existence of a manufacturing defect, it will repair or replace the item, when it is technically possible and they have been notified within the established deadlines.

Instances which will not be accepted as manufacturing defects:

General damages caused by improper or abnormal use of the product.

  • Dings and / or scratches caused by normal use of the product.
  • Peelings and / or breakage of gems or other applied elements derived from improper use or inadequate conservation for the type of product.
  • Stains and / or changes in brightness in metals, gems or other elements caused by external chemical agents.
  • Allergies

All warranties will be voided if the product is handled by personnel not authorized for that purpose by the manufacturer.

Any other claims will be excluded except for the rights that the buyer holds against the manufacturer in accordance with current legislation.

For watch products specifically, the following instances are also excluded from warranty:

  • Battery or battery life.
  • Wear and tear due to normal use.
  • Damage caused by improper use of the product or its lack of maintenance.


11.    Data Privacy Policy

In accordance with the provisions of the Law on Protection of Personal Data - Law 15/2003, of December 18 - it is reported that all personal data that the Client must provide during the registration process and purchase  process through www.joyeriavasari .com will be added to VASARI’s database with the following purpose:

  • Enabling the provision of the services requested by the Client.
  • Keeping the Client informed of the products and services offered by VASARI through electronic and / or physical media.

VASARI will be the sole recipient of the Client's personal data. VASARI undertakes not to disclose personal information to third parties, except in the case when it may be necessary within the framework of the applicable legislation.

All data requested through the website is necessary for optimal provision of the services requested by the Client. VASARI does not guarantee the correct provision of services if any of the information requested during the registration and/or purchase processes has not been provided.

Regardless of the mentioned purposes, all personal data will be stored and managed with due confidentiality, applying all computer security measures established in the applicable legislation so as to prevent access or improper use of your data, manipulation, deterioration or loss.

By accepting these terms and conditions, the Client consents to their personal data being processed for the purposes described herein.

Clients may exercise their rights of access, rectification and cancellation of personal data collected on the website by directing their request via email to andorra@joyeriavasari.com.

12.    Prevention of Money Laundering and Financing of Terrorism

In pursuance of law 14/2017 of June 22, which covers prevention and fight against money laundering or securities and the financing of terrorism, the Client hereby states that they are the transaction’s real owner, and are warned that their data may be transferred to those public administrations that, in accordance with the law, have a right to access it.

If the amount of the purchase exceeds € 10,000, the Client will be required to identify themselves with a copy of a valid ID or Passport.

VASARI reserves the right to withhold any orders until the Client has properly identified themselves.

13.    Applicable Legislation

The use and purchase contracts through www.joyeriavasari.com are governed by the legislation of the Principality of Andorra.

Any dispute arising from these terms and conditions will be submitted to the jurisdiction of the courts of the Principality of Andorra, and the contractors hereby waive any other forum that may apply.